We are committed to making your online shopping experience as fuss-free and enjoyable as much as possible. These terms and conditions apply to www.soufflestudio.com and form the terms and conditions on which we supply products and services to you. Please read through the Terms and Conditions prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the Terms and Conditions.
Terms of Services
1. In General
Soufflé Studio is a company based in Vancouver. You can contact us by writing to us at firstname.lastname@example.org
The terms, conditions and notices (hereinafter known as “Terms of Services”) stated on this page and other related documents apply on any product and/or services (collectively known as “Services”) listed and/or rendered to you while accessing and using our website www.soufflestudio.com (hereinafter referred to as the “Site”).
By using the Services, you are agreeing to all the terms and conditions related to the usage and access of the Site, as may be updated by Soufflé Studio from time to time, with or without notice. You should understand that by ordering any of our products, or partaking in any promotions, or using the Site for any purpose, you are bound by these Terms of Services. Please check this page regularly to note any changes which may have been made to the Terms of Services.
Use and access to this Site is allowed on a temporary basis, subjected to Soufflé Studio's discretion and decision. Soufflé Studio reserves the right to withdraw and/or amend any information regarding the use of Services without notice. Including the access to some parts and/or the entire Site. This also extends to Soufflé Studio online and offline partnerships and collaborations with external suppliers and partners. Soufflé Studio is also not liable if, in any event, the Site is unavailable at any time, or for any period.
“Terms of Services” may be used interchangeably with “Terms and Conditions” in the site.
Soufflé Studio is committed to protecting the privacy of visitors to this Site. We collect personal information in order to give you a more enjoyable, personal and convenient shopping experience.
When you submit information to us, sign up as a customer on our Site, visit our Site or follow us on social media, you agree and consent to Soufflé Studio, including its related corporations, business units, parents and subsidiaries (collectively the “Group”) to use your personal information.
Soufflé Studio's collection of customers’ information is crucial to the longevity of our business. We will not share or disclose your information to anyone except for approved third-party vendors (“Approved Third-Party Vendors”) who are hired for specific functions, including but not limited to order-fulfilling, delivery, postal mail, email, processing of payments and more. These vendors have access to your details, but may not use them for other purposes other than the function they have been hired to fulfil.
We may use your personal information to support and enhance your use of the Site, including without limitation: providing customer service; sending you marketing material through Electronic Direct Mailers and Direct Mailers; giving you gifts; fulfilling your order; and any other methods of supporting your use of our site.
By using our Site, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our Site so that the prices can convert to your (the visitor) local currency.
When you sign up with us on our Site you will automatically be added to our electronic mailing list. You will receive marketing material, latest offerings, news and offers when you are on our electronic mailing list. If you do not wish to receive such offerings, you can unsubscribe by clicking “Unsubscribe”.
3. Eligibility of Use
To use Soufflé Studio’s Services, you must be at least 18 years of age, possessing a valid Credit or Debit card issued by a bank acceptable to us at the point of purchase. If you are under 18 years old, you may use Soufflé Studio’s Services only with the involvement and permission of your parent or guardian.
By using Soufflé Studio's Services and confirming a purchase, you have authorised Soufflé Studio to process a charge or charges on your Credit or Debit or eNETS account in the amount of the total purchase price for the product(s) purchased. Products purchased by you are for personal or gift use and should not be used for commercial purposes, or to derive any commercial benefit. Soufflé Studio also reserves the right to restrict multiple quantities of an item being purchased and/or shipped to any one customer or postal address.
With the use of our Services, you have agreed that we may use personal details provided by you to conduct appropriate anti-fraud checks and controls as and when required. Under such circumstances, the personal details you have provided may be disclosed to a credit reference or fraud prevention agency acceptably to us, which may keep a record of the information.
You must not misuse this Site. You shall and will not commit or encourage a criminal offence, transmit or distribute a virus, spyware and/or malware including but not limited to Trojan horse, worm, logic bomb, or post any other material on the Site, or its related social media and/or communication platforms, which is malicious, technologically harmful, in breach of confidence, or in any way offensive or obscene; hack into any aspect of the Service and/or Site; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of, or accessed throughout this Site. Breaching this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity Act 2013. Soufflé Studio will report any of such breach to the relevant law enforcement authorities and appropriate legal action will be undertaken.
Soufflé Studio will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malware, spyware or any other technologically harmful material that may infect your technological device(s) used to access the Site and/or Linked Sites, computer equipment, computer programs, data, or other proprietary material due to your use of the Site and/or Linked Sites, or to your downloading of any material posted on Site and/or Linked Sites.
5. Links to Third Party Sites
The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Soufflé Studio, including third party payment system providers.
You acknowledge and agree that Soufflé Studio is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve Soufflé Studio from any and all liability arising from your access and use of any third party website.
We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.
6. Intellectual Property Rights
Soufflé Studio is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without Soufflé Studios' prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.
These Terms of Services shall apply at all times, to all orders and contracts made or to be made, when you use Soufflé Studio’s Services for the sale and supply of products. In any event when you use the Site, including but not limited to, submitting a purchase order to us, giving any delivery instruction, or accepting delivery of the order, this shall constitute your unqualified acceptance of these Terms of Services. These Terms of Services shall prevail over any separate terms put forward by you. Any conditions that you submit, propose, initiate or stipulate in whatever form and at whatever time, whether in writing, by email, or verbally, are expressly waived and excluded. No other terms shall be binding unless agreed in writing, authorised and signed by Soufflé Studio.
8. Limit On Liability
The information displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Soufflé Studio and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Sites and/or the Linked Sites and any content posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
These Terms of Services shall not exclude or limit Soufflé Studios’ liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of a third party’s rights; (ii) damage to tangible property, bodily injury, or death; (iii) negligence or willful misconduct caused or attributable to you or any of your agents, and (iv) breaches of your obligations under these Terms and Conditions.
10. Links to the Site
You may link to Soufflé Studios’ Site, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any site that is not owned by you.
This Site must not be framed on any other site, nor may you create a link to any part of this Site other than the home page. We reserve the right to withdraw linking permission without notice.
Failure or delay by Soufflé Studios’ in exercising any rights or remedies stated in this Terms of Services during the term of agreement does not constitute a waiver of such rights or remedies, or affect any other subsequent event or impair any rights or remedies in respect of it. It does not relieve you from compliance with such obligations. A waiver by us, if any, of any default, does not represent or determine a waiver of any subsequent default.
No waivers of any these Terms shall be effective unless expressly stated to be a waiver, communicated to you in writing and authorised by a management representative.
If any part of these Terms of Services are determined by any court of competent jurisdiction or competent authority to be invalid, unenforceable or unlawful, the enforceability of any other part of these Terms will not be affected; all remaining terms, conditions and provisions will continue to remain valid, effective and enforceable to the fullest extent permitted by law. So far as possible, the invalid term can be severed to render the remaining part valid and enforceable. You agree that the term shall be rectified therefore, and interpreted in a way closest to the original meaning of the term permitted by law.
These Terms of Services shall not be deemed as to create a partnership, agency, contract or a relationship of employer and employee between Soufflé Studio and you.
12. Governing Law And Jurisdiction
The terms as stated and all contractual and non-contractual obligations arising out of, or connected, to them are governed and construed in accordance with Singapore Law. In the event of any dispute or claim associated with these terms, the dispute or claim shall submit to the exclusive jurisdiction of the Singaporean Courts. All dealings, correspondence and contacts between Soufflé Studio and you shall be made or conducted in the English language.
The cost of delivery of your order will be displayed to you on our Site. You may refer to our Shipping and Delivery page for more details.
Orders are processed and dispatched from our warehouse to our local delivery partner within 2-3 business days. In some rare cases, it may take longer to process your order due to the time required to make handmade products. Our local delivery partner shall deliver the product to the address specified in your order. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
We'll be in touch via email in the event of a bounced parcel. However please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your order if you repeatedly fail to take delivery of the Product.
Bounced parcels that are unclaimed after 3 weeks will be deemed as Soufflé Studio’s property and no compensation will be offered as sufficient response time has been given.
14. Returns & Exchange
We accept exchanges and returns if the item is still in brand new condition on a case by case basis. If you are unhappy with your item, we will do our best to resolve issues immediately. Exchanges and returns will be honored if you contact us within 3 business days of receiving your order.
Return postage is the responsibility of the buyer. Once receiving the item back from you, a refund or an exchange can be provided with credit or an item of equal value.
All inquires about purchases MUST be sent via email. We cannot assist with any order issues or questions sent via Instagram due to the important DMs getting lost in our messages. We want to be able to reach you and answer questions in a timely manner and resolve any issues quickly. We cannot promise that through Instagram’s platform. Please do not DM about your order and instead, reach us directly by emailing email@example.com if you have any questions or need assistance. We answer all order questions sent by email within 48 hours or less except on weekends.
Items will ship within a processing window of 1-5 business days of receiving payment. This does not include shipping time once it has been dropped off at the post office. All orders will ship to your PayPal address or address provided at checkout unless other arrangements are made. Not all orders include tracking, so please choose the appropriate shipping option for tracking information. We drop off packages twice a week, so if you haven't received an order fulfilment email please, wait for a few days after the processing time window, in order to see an update. It may have been packaged but not dropped off yet.
We are not responsible for packages once we have delivered them to the post office. If you would like to purchase insurance, contact us before purchasing. We are not responsible for lost or stolen items and cannot issue refunds or replacements if these issues occur.
If you have any questions or concerns, please email us at firstname.lastname@example.org.
We will honour requests to cancel an order if received within 24 hours of the order being placed.
If you believe you have received the wrong item, contact us at email@example.com with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unaltered, and with packaging intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.
Accepted modes of payments are VISA, Mastercard, American Express and Paypal.
Sales Tax, Customs and Import Charges
For orders shipped to any country outside of Canada, all taxes, customs and import duties and fees are the responsibility of the customer, and must be paid by you in order for your parcel to clear customs.
As customs policies and import duties vary widely from country to country, Soufflé Studio has no control over these charges, and we are unable to advise you on the additional charges.
If you have any questions about our Terms and Conditions, please contact us at firstname.lastname@example.org for enquiries.